Live Virtual Machine Lab 11-4: Implementing Basic Change Management Best Practices
Quiz: Module 11 The Complex World of IT Professionals
1. While working in a call center, you receive a call from Latisha, who says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your manager, and she tells you that the server team changed the application's URL during an upgrade over the weekend. She asks you to make sure all the other technicians are aware of this change. What is the best way to share this information? a. Send out a mass email with the new URL to all the technicians. b. Print a flyer with the new URL, and post it on the wall in the call center. c. Update the knowledge base article that contains the application's URL in the ticketing system application. d. Yell the new URL to all technicians sitting in the call center. 2. Your manager asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaki...
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